Privacy Policy
Effective Date: 08-2023
Here at Delirium Dreaming we respect your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you access and use our website www.deliriumdreaming.online (the "Site") and any services, features, or content offered through the Site. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information: We may collect personal information from you when you voluntarily provide it to us. This includes information such as your name, email address, postal address, phone number, and any other information you choose to provide.
b. Non-Personal Information: We may automatically collect non-personal information about your use of the Site. This may include IP addresses, browser type, device information, referring/exit pages, and other similar data.
2. How We Use Your Information
a. Provide and Improve Services: We may use your personal information to provide and improve our services, respond to your inquiries, and enhance your experience on the Site.
b. Communications: We may use your email address to send you newsletters, updates, promotional materials, and other information related to our services. You can opt-out of these communications at any time.
c. Analytics: We may use non-personal information to analyze trends, track user movements, and gather demographic information for the purpose of improving our Site and services.
3. Cookies and Similar Technologies
We may use cookies and similar technologies to collect non-personal information about your interactions with the Site. Cookies are small files stored on your device that help us enhance your browsing experience and improve the Site's functionality. You can control cookies through your browser settings and opt-out of certain tracking features. However, disabling cookies may affect the functionality of the Site.
4. Third-Party Services
We may use third-party services, such as analytics providers or advertising partners, that collect, monitor, and analyze data on our behalf. These third parties have their own privacy policies, and we are not responsible for their practices.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children's Privacy
The Site is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to remove the information.
8. Your Choices
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us using the information provided at the end of this document.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Effective Date" at the top will indicate when the changes take effect.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
deliriumdreamin@gmail.com
3720 Chestnut Street
Philadelphia, PA 19104 USA
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
Shipping Policy
Effective Date: 08-2023
Thank you for shopping at Delirium Dreaming! We are delighted to offer you stylish and high-quality clothing items. This Shipping Policy outlines the shipping and delivery practices for orders placed on our website www.deliriumdreaming.online (the "Site").
1. Processing Time
Once you place an order, our team will work diligently to process and pack your items. Orders are typically processed within 1-3 weeks, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer, and we appreciate your patience.
2. Shipping Methods
We offer several shipping options to cater to your needs:
a. Standard Shipping: Standard shipping delivers your order within 3-7 business days after the processing time, depending on your location.
b. Expedited Shipping: If you need your items sooner, we offer expedited shipping. This option delivers your order within 2-3 business days after the processing time, based on your location.
c. International Shipping: We also provide international shipping to customers outside [Your Country]. International shipping times may vary based on the destination and local customs procedures.
Please note that shipping times are estimates and not guaranteed. Delays caused by unforeseen circumstances, weather conditions, or carrier issues are beyond our control.
3. Shipping Costs
Shipping costs will vary based on the shipping method you choose, the destination, and the weight of your order. You can view the applicable shipping charges during the checkout process before completing your purchase.
Occasionally, we may offer free shipping promotions or discounts on shipping fees. Keep an eye on our website and promotional emails for such offers.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate the delivery date.
5. Order Changes and Cancellations
If you need to make changes to your order or cancel it after placing it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order is shipped, changes or cancellations may not be possible.
6. Address Accuracy
It is crucial to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or misdelivery caused by incorrect or incomplete address details. Please double-check your shipping address before finalizing your order.
7. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address, failure to pick up the package, or any other reason beyond our control, we will contact you to arrange for reshipment. Additional shipping fees may apply.
8. Lost or Damaged Packages
While we strive to ensure the safe delivery of your order, we are not liable for lost or damaged packages caused by the shipping carrier. If your package arrives damaged, please contact the carrier immediately to file a claim.
9. International Shipping and Customs
For international orders, please be aware that customs duties, taxes, and fees may apply upon entry into your country. These charges are the responsibility of the recipient and may be collected at the time of delivery. Customs policies vary widely from country to country, so we recommend checking with your local customs office for further information.
10. Contact Us
If you have any questions or need assistance regarding our Shipping Policy or your order, please contact our customer support team at:
deliriumdreamin@gmail.com
Thank you for choosing Delirium Dreaming. We hope you enjoy your shopping experience with us!
Refund Policy
Effective Date: 08-2023
Thank you for shopping at Delirium Dreaming! We take pride in offering you high-quality and stylish clothing items. However, we understand that sometimes you may need to return or exchange a product. This Refund Policy outlines our guidelines for refunds, exchanges, and returns for purchases made on our website www.deliriumdreaming.online (the "Site").
1. Eligibility for Refunds and Returns
We accept returns and provide refunds or exchanges under the following circumstances:
a. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will gladly offer a full refund or replacement, including any applicable shipping fees.
b. Incorrect Item Shipped: If you receive an item different from the one you ordered, please notify us within 7 days of delivery. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.
c. Sizing Issues: If you receive an item and find that it doesn't fit as expected, you can request a size exchange within [number of days, e.g., 14 days] of receiving the order. We will exchange the item for the correct size, subject to availability.
Please note that to be eligible for a refund, exchange, or return, the item must be unused, in its original condition, with all tags and labels attached.
2. Return Process
To initiate a return or exchange, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via deliriumdreamin@gmail.com to inform them of your intention to return or exchange an item. Provide your order number and a brief explanation of the reason for the return.
b. Await Approval: Our customer support team will review your request and provide you with further instructions, including the return shipping address and any relevant shipping labels.
c. Pack the Item: Safely pack the item in its original packaging, ensuring that it is securely sealed to avoid damage during transit.
d. Ship the Item: Ship the package to the provided return address using a trackable shipping method. We recommend obtaining a tracking number to monitor the shipment's status.
3. Refund Processing
Once we receive and inspect the returned item, we will process your refund or exchange. Please note the following:
a. Refunds: For approved refunds, the original payment method used for the purchase will be credited within [number of days, e.g., 7 days]. The refund amount will exclude any shipping charges unless the return is due to a damaged or defective item or an incorrect item shipment.
b. Exchanges: If you opted for an exchange, we will ship the replacement item as soon as possible, subject to availability.
4. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
a. Items that have been used, worn, washed, or altered.
b. Items without original tags or labels.
c. Items that were purchased during clearance sales or marked as final sale.
5. Shipping Costs
Unless the return is due to a damaged or defective item or an incorrect item shipment, customers are responsible for return shipping costs. Original shipping charges for the order are non-refundable.
6. Contact Us
If you have any questions or need assistance regarding our Refund Policy or a specific return, please contact our customer support team at:
info@deliriumdreaming.online
Thank you for shopping with Delirium Dreaming. We are committed to providing you with exceptional service and ensuring your satisfaction with our products.